Frequently Asked Questions
Everything you need to know about shopping with Lolo.
How long will it take to receive my order?
Standard shipping usually takes 3-7 business days within the continental United States. International shipping times vary by location, typically arriving within 10-15 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, Lolo ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
Are your products covered by a warranty?
All Lolo products come with a standard one-year manufacturer's warranty that covers any defects in materials or workmanship under normal use.